TEAM

Our General Manager Mrs. Karine is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience.
She is also required to manage profitability and guest satisfaction measures.

Mrs Salma Talbi, is responsible for ensuring seamless guest experiences from check check-in to checkcheck-out, addressing any issues that may arise during their stay. her role is coordinating with various departments, and implementing policies that enhance guest satisfaction. analyzing guest feedback and performance metrics to continually improve service standards and operational efficiency.

Mrs Dalal Oumsiquine is to be recognized as trusted advisors to the business. This role supports, to develop her finance team and enables them to Thrive.
The role communicates with impact to all stakeholders, ensures a robust control and compliance environment The role partners with our business to maximize profit for our shareholders and owners.

Our Commercial Manager is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.
The planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, e-Commerce and Public Relations teams, through working effectively with area support teams.

Our Executive Chef is fully responsible for developing the reputation of the hotel through the production of excellent quality food throughout the hotel, and the development of a high quality kitchen brigade.

Mr Rachid is responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. He is also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.

Our Revenue Manager Fatima Zahra is monitoring the hotel sales and marketing plans by recommending growth efforts, and ensuring the hotel competitively positioned within the local marketplace marketplace.
She is responsible for analyzing and presenting financial data that will help the Sales and Senior executive teams to make well-informed decisions about potential new business and the market.

The main role of our Sales manager Hamza is analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Spiffily prepare company contracts for the hotel in accordance with current business and pricing condition.

The role of Selma aims to be recognized as trusted advisors to the business. This role supports her finance leader to develop their finance team and enables them to Thrive. His main role is to communicates with impact to all stakeholders, ensures a robust control and compliance environment and is aware.

Ikram is the managing Group, Conference, and Events (GCE) and the on on-property Reservations Team to actively convert customer enquiries into confirmed  sales. Her role is interacting frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded  business.

Mrs. Meryem is the responsible for overseeing all housekeeping & Laundry operations to deliver an excellent Guest and Member experience. she is also required to evaluate guest satisfaction and set department targets and objectives

Our Front office Team Leader oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. Mr Lahcen is responsible for managing the first impressions of our Guests

Wafae is acting as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. She is serving as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton’s comprehensive training framework

Doha is responsible for the overall creative service, Public Relations/Ad, and web/E E-marketing of our company. She create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals

Our F&B Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. Nassima is required to communicate and delegate tasks to the team to ensure departmental targets are achieved.

Imane is engaged with our VIP Guests throughout the entire hospitality experience. From checkcheck-in to check check-out, with the Guest Relations Team she is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.